Key Features
- Automated Meter Reading Reporting: Customers can easily report their meter readings via the IVR system, reducing the call center's workload.
- Real-time SAP Integration: Direct connection with the SAP system ensures instant data updates and accurate billing.
- Structured Call Flow: Strictly defined flow with clear messages and prompts for a smooth user experience.
- Error Handling: Immediate feedback and guidance for customers entering incorrect data, minimizing errors.
![](https://assets.firstit.ro/wp-content/uploads/2023/08/ivr.webp)